Experienced Leader, Consultant and Volunteer. Client-focused, compassionate organizer and warrior for the human spirit. I help teams maintain their humanity and sense of humor while delivering service in challenging environments with tight time-frames. Rapid team-builder with a proven track record of success in multiple industries including Healthcare, Finance, Engineering, Publishing, Oil & Gas, Wholesale Distribution, Information Technology and Community Service. My master's degrees in Psychology and Management Information System and my Professional Certificate in Performance Technology position me as a unique team member that sees the larger picture even while engaging in the day-to-day tasks at hand. I enjoy working with teams that provide clients with information, assistance or solutions to challenging emotional, physical or environmental situations.

Core Strengths:

· Customer service oriented and solution oriented management.

· Cross-functional leadership and team-building in challenging environments.

· E-learning curriculum development and delivery in an international environment.

· Strong project management skills in the following roles: coordinator, team member, and lead.E-learning curriculum development and delivery in an international environment.


Communication - Verbal and Non-Verbal
Problem Solving - Business and Interpersonal
Decision Making - Micro- and Macro-level
Technology - Desktop and Enterprise

Professional Experience:

SYSCO, Houston, Texas – Manager MDM, Data Quality and Governance: 2006 - 2017

Managed a team that supported business critical functions that drove improvements in Enterprise-wide Data Quality and Governance of Master Data.
· Lead ad-hoc teams of up to 41 data stewards and analysts.
· Managed project budgets up to $1.5M.
· Provided linkage and support of business and technology teams to complete their mission.
· Recommended process and system changes to positively impact operational effectiveness.
· Provided functional expertise for administrative, educational, legal, and human resource 
· Project Leader for small and medium business initiatives.

Triad Resources, Houston, Texas – Technical Trainer

Designed and created customized multi-modal training solutions. Conducted Instructor Led Training (ILT) and Computer Based Training (CBT) modules of all live-delivered training.

International Facility Management Association, Houston, Texas – Education Specialist

Designed and developed educational products and services for mid-career managers. Developed SCORM-compliant modules for the Learning Management System (LMS) and built the Knowledge Management System through configuration and account management.

Kalido, Inc., Houston, Texas/ London, United Kingdom – Certified Instructor

Developed and delivered training internationally for the Kalido Data Warehouse software. Built presentations, user exercises and a training database with established data hierarchies and clearly defined data.

DA Consulting Group (DACG), Houston, Texas –Senior Consultant

Consulted, developed and trained Human Resource courses for managers and executives at various locations in the United States and Canada.

Houston Independent School District, Houston, Texas –Classroom Instructor
Provided classroom instruction in the Life Skills program for young adults with severe cognitive, communicative, sensory and/or physical disabilities in the least restrictive environment.

All Nursing Services, Houston, Texas – Psychiatric Technician
Provided continuous patient care, supervision, interaction, and role modeling to patients ranging in age from preschool through geriatrics depending on which unit worked.

Harris County Mental Health and Mental Retardation Authority (MHMRA), Houston, Texas – Records Manager
Maintained patient records and performed quality assurance checks to insure compliance with state and county regulations.


Master of Science in Instructional Technology and Design, University of Houston, Clear Lake, TX
     Minor: Human Resource Management (incomplete)
Master of Science in Management of Information Systems, University of Houston, Clear Lake, TX
Master of Arts in Psychology, University of Houston, Clear Lake, TX
Bachelor of Science in Psychology, University of Houston, Clear Lake, TX


· AIDS Foundation Houston - Team Lead & Walk Chair

· Manchester Who’s Who

· Professional development certificate in Performance Technology – University of Houston – Clear Lake

· Board of Directors for the Foundation for Modern Music

· Board of Directors for the Physicians for Human Rights

· American Red Cross

Contact Information:

download a Rich Text version of this document

Updated January 2018